HONOLULU (HawaiiNewsNow) - Every year, officials say thousands of complaints to the city are filed over issues like potholes and broken streetlights. Now, the city is launching a system to streamline ...

WHERE THERE’S SOME GOOD EATS OUT THERE. MAYOR. YOU GOT THAT RIGHT. YOU KNOW, BOSTON’S FIRST AND ONLY MICHELIN STAR IS IN THE BASEMENT OF A BROWNSTONE. AND TAKE A LOOK AT THIS. THE SIGNAGE IS HUMBLE. A ...

SPOKANE, Wash. – When you call 311 in city limits, your call is directed to a team of 12 operatives. "I truly think these are the most informed people in the city," Communications Director for Spokane ...

The city of Boston has selected an AI-native platform — meaning AI is a core component of its functionality — to support the city’s evolving customer service needs, replacing its legacy on-prem 311 ...

Jennifer McRae is a digital media producer for CBS Colorado with more than 25 years of experience in news. Jennifer is part of the digital team recognized for excellence for Best Website several times ...

DENVER (KDVR) — Facing major budget shortfalls, Denver is cutting back hours and staff for its call center that assists residents with city services and looking to leverage an artificial intelligence ...

HOUSTON, Texas (KTRK) -- Kelvin Wagner said he's had the same curbside trash bin at his home since he moved into his neighborhood in 2017. When the bin started falling apart about six months ago, he ...

SAN FRANCISCO (KGO) -- In San Francisco, changes to the city's 311 app are making it easier to report unhoused people on the streets, one of the top priorities for the Lurie administration. The city's ...

MEMPHIS, Tenn. — WREG got a look at the place where Memphians are told to call when they have city complaints. 311 is how you connect with the City of Memphis for services, but many have been telling ...

Pole Przemyslaw "Psyho" Debiak won the prestigious AWTF Heuristic programming tournament. He beat not only the human participants, but also AI. He is the only human to have succeeded. A Polish ...

MEMPHIS, Tenn. — We’ve heard from numerous people in Memphis telling WREG they’re having trouble getting in touch with 311, to contact someone about issues in their neighborhood like debris pickup.