Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and effective communication methods.

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long-term outcomes.

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

Senior living operators in 2026 must adapt to a new operating environment and talent, technology, meeting customer ...

Manhattan Associates Inc. (NASDAQ: MANH) has announced the findings of a new study revealing that UK retailers will face a £1 ...

Housing commentators have pointed to the relative stability of prices in recent times. Buying agent Henry Pryor said the UK ...

As financial crime risks intensify and regulators demand proof over policy, 2026 is set to be a defining year for KYC.

Megacap stocks may dominate the spotlight, but smaller AI players like Zeta Global Holdings are quietly building their ...

Ecommerce funding remained resilient in 2025, with capital continuing to flow across stages, but under tighter scrutiny and ...

Credit institutions are expected to recruit cautiously in 2026, focusing on targeted roles to support rising credit demand, ...

Automating underwriting, servicing and routine tasks frees banks and lenders to focus on real conversations with customers.

Speed and reliability: With an experienced team and streamlined workflow from concept to production, JDS Eyewear exemplifies ...