Discover the true meaning of Southern hospitality in this heartwarming visit to Bojangles, where Deidra, a lively employee, ...

The fast-food chain will be rolling out retro packaging and drinks for its 80th anniversary.

The post Software Company Employee Was Used To Receiving Angry Calls, But One 75-Year-Old Lady With Lots Of Questions Made ...

“I have decided to stop writing for a while,” began Sean’s novel, until a friend stole that line. Subsequently, John Tottenham’s prose debut Service – seemingly the finished manuscript of Sean’s ...

The Humor and Harmony festival is set to return to Shreveport in Spring 2026, according to an interview with Mayor Tom Arceneaux. The festival, which debuted in August 2024, features comedy, music, a ...

Andrew Graham Lounsbury aka Elevator Elvis was born with multiple disabilities, but he never allowed them to slow him down. Andrew was a determined individual and he defied what many doctors told him ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

Three psychologists walk into a bar to compose a witty toast to the power of humor. Or rather I picked up the phone and called each of them about the subject. (I’m just terrible at telling jokes.) But ...

"You know it’s almost Christmas again. You can hardly remember one from the other now. But you began to sort through the Christmases past, trying to put them in perspective. Family traditions keep ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...