KING OF PRUSSIA, Pa., Nov. 18, 2025 (GLOBE NEWSWIRE) -- Vertex Inc. (NASDAQ:VERX) (“Vertex” or the “Company”), a leading global provider of indirect tax solutions, today announced the availability of ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...

Microsoft says an Azure configuration change caused a major Microsoft 365 outage on Thursday, affecting customers across the Central US region. This massive outage started around 6:00 PM EST and ...

As an administrator, you must configure Microsoft Teams dialer to enable sellers to make and receive calls from Dynamics 365. 1. [Review the prerequisites](#review-the-prerequisites). 2. [Configure ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...

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This post was co-authored by Safiyyah O’Quinn, Senior Product Marketing Manager and Ghazanfar Riaz, Head of Digital Consulting, Visionet Fast, efficient service, it’s what everybody wants. And today’s ...

The Cybersecurity and Infrastructure Security Agency has released Version 1.0 of Secure Configuration Baselines for Microsoft 365, providing policy configuration recommendations that align with CISA’s ...