Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What happened with the 14th Amendment? Taylor Swift's Christmas card is here—and this is what it looks like Hochul calls for action after 'timeout' boxes found at NY schools College Football Playoff ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

BRATTLEBORO — Town officials are preparing for a discussion on how they handle removal of encampments. "This is a chance for us to look at how our current approach is working and how it's affecting ...

With the penny going away, what should you do with the ones in your coin jar? Ex-Defense chief Panetta says he doesn’t ‘think there’s any question’ second strike was war crime 'National Lampoon' star ...

Difficult conversations don’t have to be battles. In fact, they can become powerful opportunities for connection, clarity, and mutual respect—if you approach them with mindfulness. Difficult ...

Guests were sent scrambling on Nov. 9 when the hotel-and-apartment rental company Sonder abruptly shut down during their stays. Their keycards suddenly stopped working, locking some customers out with ...

UPPER PENINSULA, MI - Forecasters are warning that blizzard conditions are expected across a swath of the Upper Peninsula today, and they believe this will severely impact visibility on the roads. The ...

Unlike basic appointment bots, Numa's Voice AI is connected to an AI-powered inbox that knows customer history, coordinates teams, and brings humans in when needed—ensuring faster responses, higher ...

Some families learn to embrace the awkwardness and tension that come with unresolved discussions. This not only fosters an unhealthy communication style for their children, but also leaves conflicts ...

Bolstering UJET’s AI capabilities and end-to-end CX platform, the deal adds foundational building blocks for conversational AI, predictive analytics, and business intelligence “It takes just one bad ...

As experienced former school leaders, we’ve had our share of difficult conversations with staff. We’ve relied on a seven-step process for navigating these conversations, but even with a process in ...