Working from home is much more commonplace nowadays than it was ten years ago. When I first started researching work at ...

Training for Series 1 will take place from Jan 17 to March 3 at the 515 Territorial Army Regiment Camp in Kuala Lumpur and the 505 Territorial Army Regiment Camp in Pekan, Pahang. (Bernama pic) The ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

There’s some heated debate online, tucked away in disgruntled social media threads, of the way things have become. Calls are often pre-routed through some kind of automated system, be it AI or an ...

In marketing, understanding your company’s target customer demographic is crucial to success. Yes, it’s important to know your demographic data: age, sex, education level, income, family status, and ...

“You can’t really slap an AI tag on [the] terrible experience that customers are having right now, take out the human element by adding a bot—because that’s going to further infuriate the customer—and ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Abstract: This paper introduces an advanced multi-modal training system aimed at enhancing the performance of customer service representatives (CSRs) in managing various customer complaints. This ...

DJ Daniel, the 13-year-old cancer survivor made famous during President Donald Trump's joint address to Congress earlier this month, has officially reported for duty at the U.S. Secret Service ...

SHELBY COUNTY, Ala. (WBRC) - Several Alabama community colleges including Jefferson State are offering a free program to help train and fill a big need in the customer service industry in Alabama.

Customer service is one part of business where it’s impossible not to walk in the customer’s shoes. Everyone needs help at some point, whether its a broken household appliance, rebooking a flight, or ...