Key performance indicators (KPIs) measure how effective your company is at achieving its goals. Learn how to find the right ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Starting Jan. 20, we're replacing the Money dashboard with the new Financial Dashboard. The new and improved Financial Dashboard brings together everything from the Money dashboard and adds even more ...

Two San Antonio City Council members are pushing to create an online dashboard showing how dollars are being spent and milestones met on the Spurs arena project. Like nothing they have ever seen: ...

A rendering provided by the city shows what Project Marvel could look like. Credit: Courtesy Image / City of San Antonio City Hall discussions about the next steps in developing a downtown Spurs arena ...

SPOKANE, Wash. – The Spokane Police Department has introduced a new public crime tracking dashboard, aiming to enhance transparency and provide the community with real-time access to crime statistics ...

SALINAS – A new digital tool, the Housing Production Dashboard, is in development by the city of Salinas, which will soon allow the public to see real-time information on new housing built in the city ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A new online dashboard is setting the stage by becoming the first in the nation to track firearm injuries through a public health approach. The Houston Health Department (HHD) launched its interactive ...

Want to keep track of an MTA construction project affecting your commute? There’s a map for that. The transit agency launched the latest edition of it’s capital-project dashboard Monday, giving ...

NEW YORK (PIX11) – There are subway delays in Manhattan due to a track fire apparently caused by a metal cart, according to the MTA and video from the scene. The track fire broke out at the 14th ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...