Organizations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimize your customer experience while increasing customer ...

Improved first contact resolution by up to 20% Reduced cases initiated over phone by 40% Increased revenue retention by $5.2 million from support contract renewals The Total Economic Impact Of ...

Connect X9 (1.6 TB/s bandwidth), Bluefield 4 DPU (offloads storage/security), NVLink 6 switch (scales 72 GPUs as one), Spectrum X Ethernet Photonix (512 lanes, 200 Gbit optics for AI factories).

Hossein Nowbar waged antitrust battles and created new legal policies around AI for Redmond ServiceNow has hired Hossein ...

Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

As a ServiceNow Build Partner, authID provides the integration for a secure, frictionless way for contact center associates to verify and authenticate the identity of the caller, enhancing trust at ...

If the deal takes place, it would be Cisco's most notable since its $28 billion acquisition of Splunk in 2024. The firm has ...

Microsoft replaced Hossein Nowbar this fall without saying why. A press release issued by ServiceNow Monday included a ...

With RChilli’s APIs now embedded within ServiceNow, recruitment becomes faster, more accurate, and fully digital. The ...

I initiate coverage on ServiceNow, Inc. ( NOW) after a sharp 30% drawdown in 2025. I am neutral on this stock because ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...