AI in Customer Service Is Eroding Trust — Here’s What You Need to Know Before It Derails Your Business

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Northwest Plumbing Heating & AC Expands Furnace Repair Services with Advanced Diagnostic Technology

DAVENPORT, Iowa - January 08, 2026 - PRESSADVANTAGE - Northwest Plumbing Heating & AC has announced the expansion ...

Google Cloud Brings Shopping and Customer Service Together with Gemini Enterprise for Customer Experience

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...
CMSWire

The Most Dangerous Force Brands Face: Customer Indifference

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.
IEEE

Dynamic Graph Convolutional Networks for Time-Series Customer Behavior Modeling

Abstract: Understanding and predicting customer behavior patterns is crucial for modern e-commerce platforms and recommendation systems. This paper presents a novel Dynamic Graph Convolutional Network ...
IEEE

A Graph Neural Network Approach for Forecasting Quality of Service in Web Services

As a distributed computing framework, Service-Oriented Architecture (SOA) has gradually become a significant paradigm for designing software architectures on the Internet. In recent years, the rapid ...