Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...
Shortly after resolving the outage, which lasted about 10 hours, Verizon granted the request of angry customers by promising ...
Updated on Jan. 14 at 9:18 p.m. ET: In an apology to its customers posted on X and provided to Mashable on Wednesday evening, ...
Rival carriers T-Mobile and AT&T piled on as Verizon struggled through a massive nationwide outage on Wednesday, telling ...
AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...
Subscribers will need to redeem the credit in the My Verizon app; it won't be automatically applied to a future bill.
New water supply issues impacting Kent have been branded “beyond a joke” as South East Water once again finds itself ...
The airline has said its reconfigured cabins underwent 'an extensive safety and certification process' and were signed off by ...
The startup raised more than $90 million and $1 billion in debt financing, and upon announcing its valuation, cofounder ...
After rummaging through upcoming releases on Steam, I've immediately fallen in love with Rewind 99, the latest in the line of ...
The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...
Taxi driver Robert Miller, who acted as their spokesperson at the meeting, and called for the Uber app to be cut off in the ...
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