In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

As is our end of year tradition, we’ve gathered together some industry spokespeople to tell us what they think the biggest telecoms themes will be in 2026.

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that ...

The FBI recently raided the home of a Secret Service agent on Vice President JD Vance’s detail in an alleged tax and wire fraud case involving millions of dollars in donations and grants. In the ...

For too long, enterprises have failed to go beyond the view of AI as a product; an assistant that sits to the side, helping users complete tasks and delivering incremental productivity gains. This ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

OpenAI, Anthropic, and Block have cofounded a new open source organization—the Agentic AI Foundation—to promote standards for artificial intelligence agents. The three companies are also transferring ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. As banks spend billions bringing artificial intelligence to ...

Microsoft announced new or improved AI security agents at Ignite. Security agent functionality is surfaced within Microsoft's relevant management portal. The agents are free to all Copilot Security ...