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Nationwide Building Society has explained its payment rules after a customer complained of having a frustrating experience. A ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Stuart Piltch Launches a National Scholarship Advancing Practical Innovation and Customer-Focused Entrepreneurship ...

What brands need is a single dashboard that consolidates all marketplaces, warehouses and customer data in real time.

When Oracle needs to move capacity from one customer to another, it only takes a few hours at most. This quick turnaround is ...

The companies that define the next decade may not be the ones that cling to their original sectors. They might be the ones ...

Western New Yorkers are growing increasingly frustrated with long waits and difficulty reaching staff at area Walgreens ...

Social Security faces major challenges in 2026. Learn the three biggest problems that could impact benefits and what it means ...

Costco can be an overwhelming and annoying experience for many shoppers. Find out why so many members might choose to shop ...

Costco wants its members to either join as Executive Members or pay the $65 it costs to upgrade from a Gold Star membership.