Dolly Parton has been in front of countless audiences who love her. She recalled a time when this was not the case.

A MUM has revealed her fury after being shouted at by a bus driver who ordered her to disembark the vehicle in an unsafe ...

A theme keeps popping up in relationship advice: Don’t vent so much.

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

One of the people detained said they bought food at KFC and left after Gerald Carter “became upset about his gravy.” ...

Eligible Amazon customers can now request a refund from a settlement over allegations of deceptive Prime enrollment practices ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The perpetrators drilled through a thick concrete wall and then broke into several thousand safe deposit boxes, leaving bank customers inconsolable.

What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

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A southeast Queensland furniture retailer who says he has been reduced to sleeping in his truck after a rent dispute has ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...