It’s an impressive feat to capture your first audience. I know the feeling well; after we figured out how to create unique e-liquids that people loved, it was an unbeatable feeling. That’s a feeling ...

When a brand is in trouble, focus first on the core customer base. Love the customer you have before you focus on the customer you don’t have. When a brand is in trouble, re-energize, protect, and ...

As leaders we don’t “have to” serve somebody, we get to. Those people we serve drive the economic engines of our businesses. Those we serve allow us to do work we love while we provide for our loved ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom, the category leader in Talent Experience Management (TXM), today announced a new approach for enterprise software adoption and customer success. CORE (Customer ...

The following is a guest post from Novarize CEO Alon Tvina. Opinions are the author's own. Many successful businesses are formed with a laser-sharp focus on providing value to a specific target ...

Customers are having a harder time than ever getting service from the companies they do business with, regardless of how much they spend, how long they've been a customer, or how profitable they are ...