Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Documents outline potential reductions to CORE and surge staffing, raising concerns about disaster response capacity ...

Federal Emergency Management Agency leaders were told to prepare for a possible gutting of their workforce — by as much as ...

The Department of Homeland Security drafted plans to drastically cut the Federal Emergency Management Agency workforce in ...

Hello, and welcome to Zoom's Q3 FY '26 Earnings Release Webinar. As a reminder, today's webinar is being recorded. It is now my pleasure to introduce Charles Eveslage, Head of Investor Relations.

Pennsylvania healthcare workers are urging local hospital leaders to strengthen their commitment to workforce safety following an attack on an employee at Pittsburgh-based UPMC. Travis Dunn, a patient ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

8x8 Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. NASA's flagship center for space science is under attack from within, and some of the biggest ...