As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

Used guns with “only a few boxes through it” tags can look like bargains, but the reality behind that... The post Why some ...

The retailer has a new policy, called 10-4, intended to make customers feel welcome in the store. With Black Friday and the ...

This type of language can be either objective or subjective. Objective language includes making verifiable statements. Some ...

Expanding into new markets sounds like an interesting challenge and an exciting prospect, but actually doing that requires ...

Tipping prompts have crept into nearly every corner of daily life, and nowhere is the backlash louder than at self-checkout ...

Bill McColl has 25+ years of experience as a senior producer and writer for TV, radio, and digital media leading teams of anchors, reporters, and editors in creating news broadcasts, covering some of ...

Audi is combating fraud in the used-car market and advises customers to remain vigilant. A network of perpetrators is targeting customers in Germany, Austria, and Switzerland. Criminals created fake, ...

Google (GOOG) (GOOGL) said Friday its language translation feature will now be powered by its AI model, Gemini. Google Translate will now be able to leverage Gemini's capabilities to improve ...

On Wednesday, Cisco announced hackers are exploiting a critical vulnerability in some of its most popular products that allows the full takeover of affected devices. Worse, there are no patches ...