Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

Betula AI combines large language model technology with voice-based interaction to create a virtual assistant that can answer ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

Well, sort of. Machine learning, an older form of AI, has long been used in all sorts of scientific research. One branch, ...

Trust in AI comes down to trust in data. Enterprises underestimated that connection and now companies are racing to close the ...

With rising DRAM costs and chattier chatbots, prices are only going higher. Frugal things you can do include being nicer to the bot.

The next governance challenge that chief information officers (CIOs) can’t ignore in 2026 is the acceleration of artificial ...

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today introduced Customer ...

Merchants are prioritising UPI Autopay over cards despite lower success rates, betting on its scale, lower costs and strong ...

For years, the potential of Artificial Intelligence (AI) was limited by a single interface, the chat box. Between 2023 and ...

Loosh launches a cognitive engine giving AI memory, ethics, and decentralized intelligence for real-world autonomy.