Verizon says it's working to restore service. But if your Verizon device still shows "SOS" instead of service bars, you're ...

The App Store and Google Play offers options that allow customers to remain connected amid the reported Verizon service ...

Verizon said some of its wireless services were down Wednesday, leaving many customers without access to voice and data services.

A Verizon spokesperson confirmed to CBS News that the company is aware of "an issue impacting wireless voice and data ...

CITYWIDE — THE MTA ANNOUNCED Monday it has opened five new Customer Service Centers at subway stations in The Bronx, Manhattan and Brooklyn, and more are on the way. Agents are on hand 24/7 to assist ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...