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Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

We have curated the best innovations of CES 2026, offering a look at standout products that push boundaries, rethink familiar ...

Consumers increasingly expect to see value quickly. Shoppers expect same-day delivery, comparable prices, immediate responses, subscription options, and easy return processes. All of these things are ...

WASHINGTON — President Donald J. Trump announced last night that nearly 1.5 million service members would receive a $1,776 bonus to both thank them for their military service and to commemorate the ...

In advance of hurricane force winds moving into Colorado earlier this week, Xcel Energy preemptively shut off power to protect areas of the state from extreme fire danger. But due to the outage, time ...

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Meara covers streaming service news for CNET. She graduated from the University of Texas at Austin with a degree in journalism. When she's not writing, she likes to dote over her cat, sip black coffee ...