Setting clear employee expectations fosters a productive and positive work environment. When managers communicate their expectations effectively, it helps employees understand their roles better and ...

Advancing to the position of company officer is one of the most gratifying promotions in the fire service. Whether moving up to lieutenant or captain, this transition from firefighter to company ...

Your customers’ satisfaction is determined by how well your performance lives up to their expectations. The world’s greatest organizations are constantly and literally establishing expectations that ...

Forbes contributors publish independent expert analyses and insights. Author, professor and founder. Deeply curious about leadership. The difference between a leader and a boss is often reduced to ...

Setting mutual expectations with your children about their intentions regarding study habits and academic effort before they go back to school can eliminate hours of arguing and complaining later in ...

Expectations are tricky. On the one hand, they motivate us, guiding our behavior toward goals and achievements. On the other hand, they can be a double-edged sword—leading to disappointment, anxiety, ...