Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

The FBI recently raided the home of a Secret Service agent on Vice President JD Vance’s detail in an alleged tax and wire fraud case involving millions of dollars in donations and grants. In the ...

Zapier reports five workplace AI agent examples that enhance workflows by automating tasks like sentiment analysis, lead ...

A federal judge has allowed most claims in a senior Secret Service agent’s lawsuit alleging a hostile workplace, retaliation, and discrimination to move forward despite Department of Homeland Security ...

For years, the potential of Artificial Intelligence (AI) was limited by a single interface, the chat box. Between 2023 and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Sabre is using its first CES appearance to showcase a live “agentic” travel demo based on its latest AI tools.  Product ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

PESA has become an essential part of daily life in Kenya and within East Africa, from paying bills to small business operations. Beyond the millions of users, M-PESA’s strength lies in its vast ...

Agentic AI is about to reshape customer experience, but the first thing it will do is expose how fragile most CX operations really are. That disruption will feel uncomfortable, which is exactly what ...