Optus SMB has launched its new Smart Shop marketplace with access to cloud apps and technology, as well as a 24-hour technical support line. The Optus Smart Shop includes access to Microsoft Office ...

Optus is set to assign every customer it has to a “dedicated” support team over the next six months, its latest attempt to stop calls being bumped from agent to agent for resolution. The telco said it ...

Telecommunications company Optus announced its policy for customers experiencing vulnerability, which introduces a support team and specialist care who can help if a customer is impacted by domestic ...

Optus has divided its Australian customer base among 100 dedicated “communities” that now handle all customer support requests, each trained in the local lexicon of the areas they are assigned. Vice ...

The telco’s online chat feature has been overloaded with concerned customers trying to figure out if their personal data was compromised in the cyber attack. Customers have been left horrified after ...

In an Australian first, Optus is the first mobile network provider in Australia to allow customers to connect to a mobile network using an eSIM via an app on their phone. Optus was first to launch ...