Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

Abstract: In this paper, we present the design, development, and testing of AI chatbots to support the help desk service provided by the Recruitment and Admissions Unit at Politecnico di Torino, a ...

About 100 people attended the city Department of Housing Preservation & Development and the Center for NYC Neighborhoods’ launch event for the Homeowner Help Desk, held at the Jamaica YMCA, last ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

AUGUSTA, Ga. (WRDW/WAGT) - Amid the government shutdown, the Salvation Army of Augusta is stepping up to help residents facing food insecurity and other financial challenges. The organization offers ...

Discover 7 of the best herbal teas to help balance blood sugar levels naturally. Learn how ingredients like cinnamon, ginger, and chamomile can support glucose regulation, improve metabolism, and ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

As attackers target help desks and identity systems, traditional security perimeters are proving insufficient against agile, socially-engineered threats. Although British authorities arrested four ...

The massive 2023 cyber attack on Clorox can be traced to a negligent help desk employee at longtime contractor Cognizant, according to a new lawsuit filed by the company. Clorox is seeking a total sum ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

Editor's Note: Story updated 10:32 a.m. Eastern U.S. time with statement from Cognizant. Cleaning product giant Clorox has filed a lawsuit against Cognizant, a company it hired to operate its IT ...