Heading into 2026, leaders are still bullish on AI despite worries about a bubble and struggles to demonstrate value with AI ...

Dallas city executives are again asking council members to offer feedback on the city’s citizen satisfaction survey. Here’s ...

TROY, Mich.: 17 Dec. 2025 — According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it. Brands say they want to listen—but customers have stopped talking. Once a ...

The annual survey is here. NBA general managers react to key topics before the 2025-26 season tips off. John Schuhmann • Download the NBA App • Amex 2025-26 Season Preview The next generation of NBA ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. This article has ...

The American Customer Satisfaction Index results are based on surveys from random customers. High monthly auto payments over longer loan terms could challenge future results. Subaru took the top spot, ...