As the weather turns colder, daylight fades earlier, and frost starts to appear on morning rides, I’ve found myself actually looking forward to indoor training this year – something I couldn’t have ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Ghislaine Maxwell, the former accomplice and ex-girlfriend of Jeffrey Epstein, has been barred from taking part in service dog training programs at her new prison, according to a report. Maxwell was ...

“You can’t really slap an AI tag on [the] terrible experience that customers are having right now, take out the human element by adding a bot—because that’s going to further infuriate the customer—and ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

A newly decommissioned Marine One helicopter, that was used to fly every President in the last 50 years, was recently installed at the Secret Service's Rowley Training Center to deliver safer, more ...

The U.S. Secret Service acquired an authentic, decommissioned Marine One helicopter (VH-3D 351 model) for its training center. This upgrade significantly improves training realism, allowing agents to ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...