AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Numbers don’t lie: a single interactive agent can equal the performance of 15 operators, with a total cost estimated at ...

The final deadline to enroll in a plan for 2026 has been extended to Jan. 31, 2026. Customers who enroll between now and the deadline will have coverage beginning Feb. 1, 2026.

Price gets you in the door, but communication, responsiveness, and accountability determine whether vendors earn long-term ...

A Fayette County water system spokesperson said a 10-inch water main line ruptured, leaving many people in the area without ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Six white men make up the group of finalists to fill the seat on the Florida Supreme Court vacated by Charles Canady. Canady ...

Sterling Heights Police Chief Andrew Satterfield said in December that the city is investigating or has investigated 23 cases ...

Sony Electronics Inc.; ERI -- the nation's largest recycler of electronics; and T&N -- Hawaii's leading e-waste collection company -- are joining forces this weekend to provide Hawaii residents with a ...

CLEVELAND, Ohio - There is no hate in the New Testament of the Bible, which focuses on Jesus Christ. So why does Ohio’s ...

Workers' compensation rates are affected by several factors. Learn what workers' compensation covers, and how to calculate rates and meet requirements.

At first, the app only had about 50 users – all of which were Dillikar’s friends and family. But within the last couple ...