Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

EASTPARK Shaping Our Appalachian Region’s Eastern Kentucky Talent Network has partnered with Kentucky Power and Ashland ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

BNSF Railway Chief Marketing Officer Tom Williams warned customers on Tuesday, Jan. 6, that the proposed Union ...

Summit Flight Training opened Oct. 30, 2021. Since, many have taken to the sky with what they’ve learned — from weekend hobby ...

RG Newport named top performer by Enterprise Rent-A-Car for world-class customer service, achieving high NPS for repair quality and satisfaction ...

Across both the Airbus A380 Suites and the Boeing 777 First Class cabin, Singapore Airlines has created an experience built ...

Lincoln Land Community College is offering new classes intended to hone workplace skills, from forklift certification to ...

Plug-In Freight Ops™ launches Partner Network enabling freight pros to resell freight tech w/ instant quotes, white-label portals, training & marketing support. Freight pros must quote and book faster ...

Etihad has made significant investments in Economy class on their narrowbody aircraft and as this review shows, it's really ...