Ketul Poshia stiffens his posture in his chair. He flashes a smile that seems to come far too easily to him. And then Poshia, a customer-service representative with Amazon's Mayday video ...
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After Verizon Went Down, Customers Were Furious. Verizon’s Response Is a Lesson for Every Business
Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...
Rival carriers T-Mobile and AT&T piled on as Verizon struggled through a massive nationwide outage on Wednesday, telling ...
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