New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

A care home in York has received outstanding feedback in a customer satisfaction survey. Boroughbridge Manor, run by ...

Insure.com reports that Amica ranked as the top home insurance provider for 2026, followed by Travelers and Allstate, based ...

If you've been waiting for rates to drop to refinance a 8% mortgage, your time has come. Rates are now the lowest they've ...

Ecommerce outsourcing to the Philippines has evolved from basic customer support into a technology-driven strategic ...

Think your customer relationship management (CRM) tool is doing it all? You might be able to get even more out of it than you ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

Salt River Project (SRP) has earned the highest ranking in residential customer satisfaction in the Western U.S. by J.D.

Through large investments in new technology and new logistics planning and execution, the U.S. Postal Service (USPS) ...

AIKO has been awarded the SolarProsumerAward 2025/2026 in Germany by EUPD Research, recognizing the company’s strong market acceptance, product quality, and high levels of customer satisfaction among ...

Joint agentic AI solution empowering CSPs with a multi-agentic framework to revolutionize customer care, network and service ...