The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.

Buick ranked highest for mass-market customer satisfaction in J.D. Power’s latest Sales Satisfaction Study, scoring well ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

If your organization is stuck in this expensive limbo, it's likely a failure to effectively navigate the five layers of ...

In December, only 69% of customers said the car-buying experience was easy, as more shoppers had to visit multiple ...

"Item Not Received" (INR) claims are the most abused category, with a 25% higher likelihood of fraud vs “Missing Items” (MI) claims, as bad actors exploit liability gaps (consistent with Dark Web ...

The home improvement industry has a reputation problem. For every satisfied homeowner who gets a quality roof or new siding, ...

Fortnum & Mason enjoyed a bumper Christmas with sales surging by 16% as shoppers flocked to buy its upmarket groceries for ...

Profit at Fortnum & Mason surged by more than 60 per cent as its sales also ticked up during its latest financial year.

Announced in late December, the Pinnacle Award marks the most recent honor in a standout year for Xsolis and its Dragonfly ™ AI platform, which earned a total of 17 awards and third-party recognitions ...

As part of CEO Tom Athron's ongoing strategy to make the 319-year-old grocer more 'relevant' to everyday shoppers, Fortnum's ...

Reality TV star Lisa Vanderpump has blasted American Airlines after being forced to board three different aircraft while ...