Customers can be demanding in any business. Here are the customer habits that tend to annoy bakery employees, according to a ...

Across multiple controlled experiments, they consistently found that when a seller’s response is delayed in a way the buyer ...

A store owner was shocked when a customer waved a tire iron at one of his clerks over a dispute<a class="excerpt-read-more" ...

Megan Smith spent three years training in wellness centres in Dubai before selling everything she owned, including her car, ...

A store owner is furious after a customer waved a tire iron at one of his clerks over a dispute<a class="excerpt-read-more" ...

The water firm says it is doing all it can to restore supplies, with some households without water since Saturday.

Thousands of properties in Kent and Sussex still have no water, or an intermittent supply, for the fourth day in a row A new ...

The startup raised more than $90 million and $1 billion in debt financing, and upon announcing its valuation, cofounder ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

This article originally published at New Year's Eve DoorDash disaster in SF highlights dark side of delivery apps.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

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