The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

This article originally published at New Year's Eve DoorDash disaster in SF highlights dark side of delivery apps.

A MUM has revealed her fury after being shouted at by a bus driver who ordered her to disembark the vehicle in an unsafe ...

An angry dad is “disgusted” after a bus driver dropped him off at the Norfolk and Norwich Hospital after refusing to stop at Longwater Gravel ...

AI slop in streaming is a real worry for many musicians I know. The more AI slop gets recommended and streamed, the less ...

One of the people detained said they bought food at KFC and left after Gerald Carter “became upset about his gravy.” ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Dolly Parton has been in front of countless audiences who love her. She recalled a time when this was not the case.

A theme keeps popping up in relationship advice: Don’t vent so much.

Amazon tests Shop Direct, pulling product listings from other retailers without consent, highlighting data scraping issues.