As executor of my father’s will, I jumped into the inevitable logistics with my wife’s help: closing his home in Florida, ...

These are all topics I’d be happy to discuss with my friends at a bar, or even with my colleagues during a lunch break. But ...

Studies show that skilled and experienced employees with poor attitudes are more likely to fail. Here’s why hiring for attitude matters.

Richard White, Founder & CEO of Fathom, is a repeat founder and product-focused entrepreneur best known for turning personal ...

Gen Z’s hiring nightmare is real. With fewer jobs and fiercer competition, employers are using curveball interview questions ...

CX must adapt to new ways of working with customers as the next wave of AI will impact many standard practices. Static playbooks will evolve into fluid workflows, boosting efficiency and insight into ...

Over the past year, Kate Balingit has been leading the digital health initiative at Mars Pet Nutrition, reporting to the company’s pet care chief information officer, where she is focused on ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Aug 6, 2025 at 7:00 ...

With bank customer expectations constantly evolving – and artificial intelligence only hastening the pace of change – having mechanisms to adapt is crucial, said Ashley Ross, Bank of America’s head of ...

NASHVILLE, Tenn. & CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) global Customer Experience Index (CX Index™) 2025 rankings, ongoing challenges that drove last year’s ...

SAN FRANCISCO--(BUSINESS WIRE)--Decagon, the leader in conversational AI agents for customer experience, today announced $131 million in s eries C funding, pushing its total funding to $231 million ...