As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The bills will also prominently display ‘Telangana’ alongside the TSSPDCL name, announced chairman and managing director ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

As organizations prepare for a more disciplined, outcome-driven era of customer experience, customer experience conferences in 2026 are evolving in meaningful ways. These events are no longer just ...

Om Patel, the Canada-based founder of BigIdeasDB, said the dispute began when a customer experienced difficulty logging into ...

Staff at the storied South Bay bakery previously posted a Dec. 17 video of a man destroying a cash register then tackling a ...

The 48-year-old man pleaded guilty to two charges after a woman reported being assaulted when she visited his apartment for ...

Surveillance footage shared on social media shows a man swiping items off a countertop, then tackling a customer to the ...

Indian-origin startup founders are facing a hard time with their companies right now. From being blackmailed to being defamed ...