Why businesses are turning to unified ITSM platforms to standardize change management and maintain continuous compliance through automation.

Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure ...

The concept of information technology service management (ITSM) has been around for many years. ITSM has evolved from a reactive incident management approach to a more proactive end-to-end ecosystem ...

The financial service industry is based on seamless operation, data security, and quality customer service. In particular, information technology service management requires extremely sophisticated ...

Simplified Incident Management for SAP: Drag-and-drop features and seamless ITSM workflows with tools like ServiceNow and Jira, including backlinks to original SAP events for detailed analysis. The ...

Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are ...

Ganesh Seetharaman is a managing director at Deloitte Consulting LLP. He leads Deloitte’s Technology Resiliency market offering and is recognized for delivering innovative solutions for his clients, ...

Integrated ITSM and HRSD systems are pivotal for modern HR transformation. This article explores how integrating these systems enhances HR processes, service delivery, and operational efficiency while ...

Study reveals the top initiative for ITSM technology is automation and enterprise integration; helping to reduce the time spent on manual, repetitive tasks at the IT service desk. COLUMBUS, ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

Ok, I hope this is the right venue.<BR><BR>I'm currently trying to bring in some ITIL best practices in my organization, including problem management and change management but I'm at odds with the ...