Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

Business growth plateaus often occur due to internal factors (e.g., limited resources, financial and personnel issues) or external factors (e.g., market changes, disruptive technologies, shifting ...

Iconic brands like Coca-Cola and Hershey's demonstrate the powerful link between brand equity and financial performance. In the first quarter of 2024, Coca-Cola achieved revenue growth despite ...

Forbes contributors publish independent expert analyses and insights. Melissa Houston covers financial issues that affect women in business. Creating a revenue-generating business model is essential ...

For startups with a strong foundation, here’s how to discover and deliver new products and services that customers want. Listen to customers’ real problems — not just their requests — to uncover ...