Ketul Poshia stiffens his posture in his chair. He flashes a smile that seems to come far too easily to him. And then Poshia, a customer-service representative with Amazon's Mayday video ...

The Republican-controlled regional water board has stirred new tension among employees, according to a detailed email sent to ...

The startup raised more than $90 million and $1 billion in debt financing, and upon announcing its valuation, cofounder ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and effective communication methods.

Thieves used the quiet Christmas period to drill their way into the vault of a German retail bank and make off with at least 10 million euros' worth of money and valuables from customers' deposit ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

The Dallas Mavericks thought they had a chance to send the game to overtime against the Knicks. Brandon Williams made a layup with under a second left in the fourth quarter to tie the game.

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world. By Mark Walker The Australian airline Qantas Airways said on ...