Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

Real Madrid was jeered by its disgruntled fans before Kylián Mbappé scored to spark a 2-0 win over Levante in the Spanish ...

Ketul Poshia stiffens his posture in his chair. He flashes a smile that seems to come far too easily to him. And then Poshia, a customer-service representative with Amazon's Mayday video ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and effective communication methods.

Thieves used the quiet Christmas period to drill their way into the vault of a German retail bank and make off with at least 10 million euros' worth of money and valuables from customers' deposit ...

President Trump said Israel has “lived up to the plan” for a ceasefire with Hamas, praising Israeli Prime Minister Benjamin Netanyahu at a press conference in Palm Beach, Fla., after the two met for ...