As IT transformation initiatives continue to accelerate and organizations turn to hyperscalers and partners to leverage the full potential of the cloud, the ability to bring the workforce along for ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

With the rise of cloud computing in the 2010s, we also witnessed the rise of "Shadow IT" – a term coined to describe technology purchases made by department heads, outside of IT oversight. Today, as ...