As VoIP moves from the labs to production environments, the network becomes a more important corporate asset and thus the effect of downtime will be more acute. While companies spend millions on ...

The landline phone may seem an anachronism to many, but if like me you work from home it can still be an essential business tool. Even if you’re not a regular home worker, many people still like to ...

As telephony continues to migrate to Voice Over IP (VoIP), enterprises will continue to use a hybrid network, consisting of both circuit-switched and VoIP equipment. During this transition, existing ...

You can perform digit manipulation only on H.323 and SIP gateways; on MGCP gateways, the call agent must perform any manipulation because it controls the calls. Cisco CallManager Express and routers ...

At Magellan Health Services, the nation’s largest managed behavioral health-care company, our goal is to provide our nearly 60 million members with fast, efficient and expert service that connects ...