"Business transformation" is a hot topic in all sectors at the moment.And it's easy to understand why organisations are willing to embark on long term, multi-million dollar projects in order to ...

Digital transformation has long been used as a form of executive shorthand for the idea of exploiting technology to make-over a company that is struggling to adapt to a changing business environment.

Every sector is touched by digital transformation – and more and more project managers will be required to manage the rapid changes it’s causing. But it’s also changing the project management ...

Imagine walking into a math classroom. Everything is quiet, students are diligently writing and reading and thinking. You hear the rustle of paper, scratching pens, and the occasional student shifting ...

It's time to take stock of how you’re progressing (or not progressing) against the digital transformation goals you laid out at the start of the year. We’ve just closed out the first quarter of 2019.

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...