How to support vulnerable customers as a technology leader

With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...

Vulnerable customers encouraged to seek support from financial services firms

Fewer than half (42%) of vulnerable customers have disclosed their personal circumstances to firms, according to the City ...
JD Supra

FCA Sets Out Findings From Review of Firms’ Treatment of Vulnerable Customers

The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement. On 7 March 2025, the FCA published findings from ...
Diginomica

How the Vulnerability Registration Service is using Pega to help organizations better support vulnerable customers

When vulnerable individuals interact with financial services, utilities, or government agencies, they often face an exhausting cycle of repeatedly disclosing their circumstances - explaining their ...
Computer Weekly

Can AI identify financially vulnerable people better than humans?

Some 35 million adults in the UK are financially vulnerable, according to FCA criteria. And 37% of financially vulnerable consumers want greater investment in AI-powered chatbots to help them with ...