We’ve all offered remote assistance to friends and relatives over voice or video calls to solve their technical problems at some point. In fact, some of us are the go-to contact for people when they ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

How to share your desktop for remote support with Chrome Remote Desktop Your email has been sent When all other remote screen sharing solutions fail, you can always turn to Chrome Remote Desktop to ...

Troubleshooting IT problems among workers in branch offices is a challenge regardless of company size or IT sophistication. That’s one reason companies are moving toward managed services to help ...

Apple's IR Remote may stop working for a number of reasons, either because the device itself is not functioning correctly or because the computer cannot pair with the device. Topher, an avid Mac user ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

We’re just two weeks away from Thanksgiving, when Americans across the country will be traveling to spend time with family. And if you’re the technically minded one of your family (you are reading a ...