Providing the highest level of customer service and quality goods is imperative to compete for business against companies promoting similar products or services. In competitive markets, consumers ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

As a business owner, you know things aren’t always sunny. Orders get delayed by supply chain snafus, 404 pages inexplicably pop up, a product just isn’t what a customer expected. Though you can’t ...

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Just because something has always been done a certain way doesn’t mean ...

Olivier Pailhes is the CEO and co-founder of Aircall, a cloud-based call center platform, used by businesses and call centers globally. The turbulence of the waves of the pandemic, punctuated by brief ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer service is “on the brink,” according to an Accenture report ...

The holiday season can be a stressful time to go shopping, with all the crowds rummaging for deals around you. But one thing can make the experience tolerable: quality customer service. This month, ...

Every company in the United States likes to promise an exceptional customer experience. Polls show that at least some corporations do an excellent job keeping their promise — these companies provide ...