A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

No, knowledge workers aren't the most valuable enterprise asset of the 21st century. Experience workers are the new elite The end of the 20th century was the moment of peak knowledge worker. In ...

Whether supported by web self-service, humans or bots, today’s customer experiences are made or broken on the knowledge that powers them. Delivering great service means meeting people with the right ...

Good process safety in any organization requires specific knowledge, experience and skills. These building blocks of process safety lie, of course, mainly with your organization’s staff. So, how do ...

The digital workplace is awash in noise. Employees aren't starved for information—they're drowning in it. One way to deal with this influx of information is through context-aware knowledge experiences ...

How to use knowledge graphs to improve customer experience — digging into the healthcare example. Knowledge graphs are well known to the Pharma industry, and their power has been utilized for many ...

The quote by Ilufoye Noah Adekunle: “Knowledge comes from Experience, through Wisdom and Understanding it is established,” emphasizes the relationship between knowledge, experience, and comprehension.