When people need to get in touch with a company’s customer service department, they often turn to Twitter. So it’s only natural they might use the platform to share their hilarious anecdotes and ...

DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked at a ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...