In the neverending quest for B2B organizations to become more efficient, to do more with less, and to realize the absolute most ROI, agentic AI is the next frontier. Published in Harvard Business ...

Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise STAMFORD, Conn., April ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

Bottom Line: Ivanti acquiring Cherwell to expand the reach of its Neurons platform, providing end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT ...

Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

Enterprise Service Management (ESM) at the University of Texas at San Antonio is a comprehensive approach to managing and delivering IT services across the university. WHAT IS ENTERPRISE SERVICE ...

Enterprise Service and Workflow Management Platforms, evaluating software providers of end-to-end enterprise workflow automation, integrating IT and the business with customer-facing services. These ...

Enterprise Service Management (ESM) at the University of Texas at San Antonio is a comprehensive approach to managing and delivering IT services across the university. WHAT IS A SERVICE? A frequently ...