Ecommerce teams rarely lose customer trust because of product quality alone. More often, trust erodes during moments of ...

Gorgias' AI Agent can now instantly resolve WISMO ("Where Is My Order?") and WISMR ("Where Is My Return?") inquiries by accessing real-time AfterShip tracking and return data—no human intervention ...

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...

Dive into AI-powered personalization, advanced inventory management, and AI-driven customer support, uncovering how these technologies are reshaping the ecommerce experience and driving startup ...

SAN FRANCISCO, Dec. 10, 2020 /PRNewswire/ -- Gorgias, the e-commerce customer support platform, today announced that it has raised a $25 million Series B round following the company's 200% year over ...

While ecommerce sales continue to grow at double-digit levels, a lot of the focus has been on ways to digitally transform the purchasing experience, but somehow the customer support experience is ...

Ask professionals in any industry, and they’ll all agree: Your best customer is the one you already have. Your customer retention strategy is an integral part of increasing your ecommerce sales. But ...

In the era of digitalization, digital customer personas assist in making your eCommerce store more relevant to both your customers and the internet. With their help, you can improve your various ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and customer-focused strategies.

With many stores still experiencing limited hours and possible shutdowns on the horizon again, having a strong ecommerce presence seems more important than ever. Echoing those sentiments, Gorgias, an ...

SHANGHAI, June 4, 2024 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading cognitive intelligence company, announces an important partnership with a global ...