Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

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A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...

(CNN) — President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s ...

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its "efforts to improve customer service while handling ...