Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...

Every company has a unique set of interview questions they use to determine how well job candidates would fit into a specific role. However, there are some questions that are pretty universal when ...

As the tech industry’s seemingly never-ending rounds of layoffs continue on and on, we’re all getting a lot more interested in acing job interviews. In a way, interviewing well is the most in-demand ...